FAQ

1. What's your advantage to other suppliers?

We organize the goods from different factories so our products is of high quality and price is reasonable and deliveries are fast.

2. Can you produce custom designs?

Yes, we have skilled sculptors who can carve according to your photos or drawings.

3. Can you design some art according to our idea?

We can supply free design service for serious buyers according to their general idea.

4. What sizes are available?

Various sizes according to your requirement. The arts we had made from 10 cm to 7 meters high.

5. What kind of materials are available?

Various materials are available.

6. What colour materials are available?

The colours has white, black, yellow, cream, coffee color, red, pink etc.

7. What's your minimum order quantity?

There is no minimum quantity.

8. What's your lead time?

A 20'container normally needs 60 days, or 45 days if the goods are needed for urgent use.

9. How are the goods packaged?

Packed in firm wooden crates, the merchandise is protected by wood chips to avoid the goods chaffing during shipping, and the crate will be filled with some foam and PVC film to avoid pollution.

10. How to make delivery? Can it get to our city?

Mostly by Ocean shipping, some countries by railway. It can reach any main port or main cities all over the world.

11. How to make payment?

50% on confirming the order by certified cheque or money order and balance on delivery.

12. What's the insurance policy?

If by the term of CIF (C.I.F. = Cost of material + insurance + freight), we will arrange the insurance for clients

13. Can you give me a catalogue and pricelist?

We have an online product gallery that shows design and product lines available. We have no pricelist since we have different pricing structure based on volume.

14. Where will the statue be delivered to?

All goods are delivered direct to customer or to delivery address given by customer.

15. What are the products made from?

A. All of the products are made from original marble.

16. How are the products installed on delivery?

A. The customer is responsible for the installation of all products. Please Contact Us for advice on installing statues.

17. What happens if the sculpture arrives damaged?

A. We use a strict packing protocol for every sculpture sent. We have a 100% record of all Home Grace sculpture being delivered undamaged. The sculpture is also sent fully insured for transit. In the unlikely event of the sculpture arriving damaged, it will be remade and sent to the customer at no extra cost.